MOST OF THE ORDERS ARE CUSTOMIZED, THEY ARE PREPARED AND SENT IN 3 DAYS FOLLOWING YOUR ONLINE PURCHASE MAXIMUM (EXCEPT SATURDAY, SUNDAY & HOLIDAY, EXCEPT PRE-ORDER AND EXCEPT OPPOSITE NOTIFICATION)
You will receive an e-mail of notification when your parcel is shipped with a tracking number to follow its delivery.
MCC cannot be held responsible for a bad indication of deadline, during the Order.
Please be aware that during celebrations, sales and promotions periods, it may take longer to prepare and to ship your orders.
When a Product is available for pre-order, we need some time to produce it and the estimated shipping date is indicated on the product page. The Client acknowledges that the deadlines are longer and not guaranteed for pre-order.
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SHIPPING FEES
FREE SHIPPING IN FRANCE ON ORDER ABOVE €225
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WITHDRAWAL OF YOUR MY CHOUPI CHOUZ AT THE PARISIAN OFFICE
You can also withdraw your orders at My Choupi Chouz office in Paris to avoid paying the shipping fees (Postal code: 75017 Paris, metro Brochant, from Monday to Friday by appointment).
A mail will be sent to you when your order is ready with all the information to come to pick up your nice products!
Beware, we cannot keep your order more than fourteen (14) days because of a lack of space.
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DELIVERY IN EUROPEAN UNION
The delivery deadlines in Europe are not guaranteed.
According to the countries of delivery:
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Shipping to a Pick-up & Go location within 2 to 4 days from the date of shipment: €14 and free over €350 for some countries..
Home delivery within 2 to 4 days with signature, before 7pm, from the date of shipment: €17.5 and free over €400 for some countries..
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SHIPPING OUTSIDE EUROPEAN UNION NOT AVAILABLE EXCEPT FOR SWITZERLAND
To Switzerland: shipping via FEDEX.
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TAXES AND DUTIES
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.
The payment of the possible taxes shall remain the sole responsibility of the Customer. Customs charges and other taxes must be paid off by the Customer directly with the carrier.
MCC doesn’t have to verify and to inform every Customer of the possible applicable taxes, it is up to the Customer to inquire with the competent authorities of the country of destination.
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PARTICULAR CASE: PRODUCTS FOR PRE-ORDER
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1) If the Customer orders a product available for pre-ordering, he/she acknowledges that the deadlines are not guaranteed.
2) If the Customer pre-orders a pack with "pre-order" items and items that aren’t, they will be sent together (at the same time as the pre-ordered products).
3) If during the delay, the Customer wants to order an other product, he/she can choose “Pick up at the office” for free. The products will be sent with his/her first order, without additional delivery fees. Don’t forget to send an email at hello@mychoupichouz.fr to inform us of your additional choice.
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RETURNS ACCEPTED WITHIN 14 DAYS
You have received your items but the size or the shape doesn’t fit? No worries, you can within 14 days after you received your parcel send us the products back.
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RETURN PROCEDURE
The Customer can make a Return for a refund or for an exchange (for shoes only), within fourteen (14) days following the reception of his Order.
For returns wanting a refund, the packs with shoes and heels must be returns entirely.
For returns wanting an exchange (possible for shoes only), please only send us the pair of shoes you want to exchange, without the heels.
Please follow the steps indicated below:
REQUEST A RETURN:
Step 1: Access you order history from your customer account
Step 2: Select the order containing the product you wish to return.
Step 3: Select the product(s) you wish to return by ticking the boxes next to its(their) name(s) or the entire pack even if you are only exchanging the pair of shoes.
Step 4: Specify the quantity of the product(s) (if more than one of the same product is being returned).
Step 5: Add an explanation (in the section “Return of the goods”) so that we can understand why the order is being sent back (for example: indicate here if you would like an exchange, possible for shoes only) then, confirm your return request.
PREPARING THE RETURN:
Step 6: Before sending us your return, we invite you to wait for the confirmation email (sent from Monday to Friday). The status of your return will update to “waiting for package.”
Step 7: Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging.
For an exchange of shoes from a pack, please only send us the pair of shoes without the heels.
Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense.
SHIP THE RETURN:
Step 8: Send the package:
We are still too small to offer the return but promised, as soon as we become enough big, we'll try to set it up!
The return is at Clients' expenses:
Either with ChronoShop2Shop: here, only carrier accepted to ship to a Pickup Station (Pickup station to choose: Family Market, 168 avenue de Clichy 75017 PARIS and recipient: MCC – My Choupi Chouz, address : 15 rue Boulay 75017 PARIS, email: hello@mychoupichouz.fr).
Either with your choice of carrier of your choice at MCC – 15 rue Boulay 75017 PARIS, indicating the email hello@mychoupichouz.fr so that we can trace the return packages and reprogram the delivery date in case of absence.
Whichever you chose, we advise you to choose a signed delivery (for home shipping) and insure it.
Returns and exchanges are at clients risk. In case of loss, non-delivery or damage of the package, we will not be able to exchange or refund you. You will need to file a complaint directly to your carrier (a real signature on our part (not initials) is the only proof of a real delivery to us).
Step 8 bis: If you were not able to indicate our email address, please send us an email at hello@mychoupichouz.fr
RETURN DIRECTLY AT PARIS OFFICE:
For a quicker return and exchange process, you can also return your order directly at our Parisian office at 15 rue Boulay 75017 PARIS, by appointment only, from Monday to Friday between 10am and 7pm (please send us an email to set a date and time).
The case of an exchange is detailed below.
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REFUNDS
After we received your return, you will get a confirmation via mail.
The refund, excluding the delivery and return shipping fees, is then made within 14 days and will be directly transferred to your bank account or the PayPal account you used for the order. In case that you paid by bank transfer, we are going to contact you in order to find a way to refund you.
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EXCHANGE OF SHOES OFFERED IN FRANCE / AT YOUR EXPENSE FOR SHIPPING OUTSIDE FRANCE
Upon request of the Customer in the section "Return of the goods" of her/his account, the pair(s) of shoes can be exchanged for free for the same Product(s) in an other size or color, while stocks last, in France only specific case of an exchange of shoes from in shipping and returns).
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Beware, the pair of shoes asked for exchange will be booked for just a week (7 days) after the request for return. Thus, the client must return as soon as possible the product for exchange and within the fourteen (14) days of delay after the order is received.
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The return costs are at the expense of the Client and when we receive the return parcel, the product(s) in exchange will be sent for free via Chrono Shotoshop in France (arrival at a pickup point) if the shoes are sold by unit and after a new order placed if the shoes are coming from a pack.
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Heels cannot be exchanged. The customer will have to return the whole pack (if the heels are coming from a pack) or the heels by unit (if they have been purchased separately and place a new order.
A same Product can be exchanged only once. If after having proceeded to the exchange, the new Product doesn’t fit well, the Order would then be refunded, excluding the delivery and return shipping fees, after the receipt of the Order returned by MCC.
No exchange for Product(s) initially bought on special offer (with or without promo code) or sales will be made, only refunds are possible. Exchange of gifts are also not possible. The Customer will have to send back the Product(s) to MCC and place a new Order.
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RETURN AND EXCHANGE OF THE SHOES FROM THE PACKS
For return and refund, shoes and heels of the pack must be full returned.
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For return and exchange, only the shoes to be exchanged can be returned.
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For example:
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1) You ordered a pack with a pair of boots in 38 and 2 pairs of heels.
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2) You wish to exchange only the pair of boots for a 37.
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3) Make your request of return via your customer account: you have to select the full pack to return.
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4) Specify the product to be exchanged and the new Product wanted in the section "return of the goods".
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5) After confirmation from us, please return only the product that has to be exchanged (here: the pair of boots in 38 without heels). To follow the parcel, please send us the tracking number at hello@mychoupichouz.fr.
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6) After reception and check of your returned product, you will receive an email with a discount voucher corresponding to the amount of the initial pack excluding charges of delivery. This discount voucher must be used to proceed to the exchange: NO PRODUCT WILL BE SENT BEFORE THE USE OF THE PROMOTIONAL CODE AND HAVING PLACED OF A NEW ORDER.
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7) To use it, please place a new order of pack with the new wanted product (here boots in 37) and the products that you already kept (the 2 initial pairs of heels). If the products are not any more in stock, please contact us and we shall proceed differently.
PLEASE DO NOT FORGET TO ADD THE PRODUCTS THAT YOU KEPT IN THE NEW ORDER.
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8) The exchanges offered in France will be made via Chrono ShopToShop carrier ("Point Relais"): please choose your Pick Up station (if you choose another carrier, the order will still be shipped via Chrono ShopToShop after confirmation of your Pick Up Station). For the exchanges outside France, you can choose the carrier of your choice and it will be at your expense.
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9) Add the promotional code at the end of your order on the basket page after having chosen the "Point Relais" carrier and having clicked on " Have a promo code?"
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10) After having validated your new order, you can follow the state of progress of your order and the shipping like a normal order in your customer account.
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11) You will then receive your new pair of boots in 37 (for instance).
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12) If the product still doesn’t fit, the complete pack of boots and heels should be returned and your order would then be refunded, excluding the delivery and return shipping fees and exchange shipping fees outside France.