Due to current circumstances about coronavirus (Covid-19), we inform our customers that the delay of preparation and delivery have been extended. 

Having no logistics partner, orders are prepared by the MCC team like always. We have to work from home as much as possible and the preparation of the orders and shipping frequencies will be reduced to once a week (on Thursdays normally).

Delivery delays by carriers have been extended and regular delays cannot be guaranteed anymore.

Our Delivery prices have been exceptionally reduced.

More info in the FAQs, COVID-19 section.

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MOST OF THE ORDERS ARE CUSTOMIZED, THEY ARE PREPARED AND SENT IN 3 DAYS FOLLOWING YOUR ONLINE PURCHASE MAXIMUM (EXCEPT SATURDAY, SUNDAY & HOLIDAY, EXCEPT PRE-ORDER AND EXCEPT OPPOSITE NOTIFICATION)

You will receive an e-mail of notification when your parcel is shipped with a tracking number to follow its delivery.

MCC cannot be held responsible for a bad indication of deadline, during the Order.

Please be aware that during celebrations, sales and promotions periods, it may take longer to prepare and to ship your orders.  

When a Product is available for pre-order, we need some time to produce it and the estimated shipping date is indicated on the product page. The Client acknowledges that the deadlines are longer and not guaranteed for pre-order. 

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SHIPPING FEES

FREE SHIPPING IN FRANCE ON ORDER ABOVE €225


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WITHDRAWAL OF YOUR MY CHOUPI CHOUZ AT THE PARISIAN OFFICE

You can also withdraw your orders at My Choupi Chouz office in Paris to avoid paying the shipping fees (Postal code: 75017 Paris, metro Brochant, from Monday to Friday by appointment).

A mail will be sent to you when your order is ready with all the information to come to pick up your nice products!

Beware, we cannot keep your order more than fourteen (14) days because of a lack of space.

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DELIVERY IN EUROPEAN UNION

The delivery deadlines in Europe are not guaranteed.

According to the countries of delivery:

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Shipping to a Pick-up & Go location within 2 to 4 days from the date of shipment: €14 and free over €350 for some countries..

Home delivery within 2 to 4 days with signature, before 7pm, from the date of shipment: €17.5 and free over €400 for some countries..

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SHIPPING OUTSIDE EUROPEAN UNION NOT AVAILABLE EXCEPT FOR SWITZERLAND

To Switzerland: shipping via FEDEX.

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TAXES AND DUTIES

Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. 

The payment of the possible taxes shall remain the sole responsibility of the Customer.  Customs charges and other taxes must be paid off by the Customer directly with the carrier. 

MCC doesn’t have to verify and to inform every Customer of the possible applicable taxes, it is up to the Customer to inquire with the competent authorities of the country of destination.

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PARTICULAR CASE: PRODUCTS FOR PRE-ORDER

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1) If the Customer orders a product available for pre-ordering, he/she acknowledges that the deadlines are not guaranteed. 

2) If the Customer pre-orders a pack with "pre-order" items and items that aren’t, they will be sent together (at the same time as the pre-ordered products). 

3) If during the delay, the Customer wants to order an other product, he/she can choose “Pick up at the office” for free. The products will be sent with his/her first order, without additional delivery fees. Don’t forget to send an email at hello@mychoupichouz.fr to inform us of your additional choice.

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RETURNS ACCEPTED WITHIN 14 DAYS 

You have received your items but the size or the shape doesn’t fit? No worries, you can within 14 days after you received your parcel send us the products back.

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RETURN PROCEDURE

The Customer can make a Return for a refund or for an exchange (for shoes only), within fourteen (14) days following the reception of his Order. 

For returns wanting a refund, the packs with shoes and heels must be returns entirely. 

For returns wanting an exchange (possible for shoes only), please only send us the pair of shoes you want to exchange, without the heels. 

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Please follow the steps indicated below: 

REQUEST A RETURN: 

Step 1: Access you order history from your customer account 

Step 2: Select the order containing the product you wish to return. 

Step 3: Select the product(s) you wish to return by ticking the boxes next to its(their) name(s) or the entire pack even if you are only exchanging the pair of shoes. 

Step 4: Specify the quantity of the product(s) (if more than one of the same product is being returned).

Step 5: Add an explanation (in the section “Return of the goods”) so that we can understand why the order is being sent back (for example: indicate here if you would like an exchange, possible for shoes only) then, confirm your return request. 

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PREPARING THE RETURN: 

Step 6: Before sending us your return, we invite you to wait for the confirmation email (sent from Monday to Friday). The status of your return will update to “waiting for package.” 

Step 7: Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging. 

For an exchange of shoes from a pack, please only send us the pair of shoes without the heels. 

Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense. 

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SHIP THE RETURN: 

Step 8: Send the package: 

We are still too small to offer the return but promised, as soon as we become enough big, we'll try to set it up!

The return is at Clients' expenses:

- Either with ChronoShop2Shop: here, only carrier accepted to ship to a Pickup Station (Pickup station to choose: Family Market, 168 avenue de Clichy 75017 PARIS and recipient: MCC – My Choupi Chouz, address : 15 rue Boulay 75017 PARIS, email: hello@mychoupichouz.fr). 

- Either with your choice of carrier of your choice at MCC – 15 rue Boulay 75017 PARIS, indicating the email hello@mychoupichouz.fr so that we can trace the return packages and reprogram the delivery date in case of absence.  

Whichever you chose, we advise you to choose a signed delivery (for home shipping) and insure it. 

Returns and exchanges are at clients risk. In case of loss, non-delivery or damage of the package, we will not be able to exchange or refund you. You will need to file a complaint directly to your carrier (a real signature on our part (not initials) is the only proof of a real delivery to us). 

Step 8 bis: If you were not able to indicate our email address, please send us an email at hello@mychoupichouz.fr 

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RETURN DIRECTLY AT PARIS OFFICE: 

For a quicker return and exchange process, you can also return your order directly at our Parisian office at 15 rue Boulay 75017 PARIS, by appointment only, from Monday to Friday between 10am and 7pm (please send us an email to set a date and time). 

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The case of an exchange is detailed below. 

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The Product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, without trace of wear (on soles or heels, for instance), with potential labels, cards, notes or present, accompanied by the return voucher.

The return or exchange is at the risk of the Customer and the Return costs are to be borne by the Customer.

In case of loss, no delivery or damage of the returned package, we will not be able to refund the order or to exchange a product and the Client must complain directly to the carrier company.

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Damaged or soiled products or incomplete returns will be neither accepted nor refunded. After a period of 14 days after delivery, the goods will neither be accepted nor refunded. 

If the return is refused by MCC, the Products will then be sent back to the Customer at the Customer’s expense and risk without any compensation or right to refund.

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When an Order is placed using a special offer on the purchase of a predetermined number of items or amont in one transaction and the Client then returns an item or several items, this will invalidate the discount or gift if the number of items or amont falls below what is required to qualify for the offer. The refund will reflect the fact that the offer is no longer applicable. All gift also must be returned if the offer is no longer applicable.

REFUNDS

After we received your return, you will get a confirmation via email. 

The refund, excluding the extra costs of the Home, Express and outside France deliveries and the return shipping fees, is then made within 14 days and will be directly transferred to your bank account or the PayPal account you used for the order. In case that you paid by bank transfer, we are going to contact you in order to find a way to refund you. 

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EXCHANGE OF SHOES FREE IN FRANCE & POSSIBLE OUTSIDE OF FRANCE 

(Exchange procedure detailed below)

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Upon the customer’s request in the “merchandise return” section of their account, the pair of shoes can be exchanged, free of charge in France and at the customer’s expense outside of France, for another pair in a different size, color, or another model within the limits of available stock, excluding products on sale. 

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If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop. 

If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to the customer in order to finalize the order of the exchange. 

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WARNING, the pair of shoes asked for in exchange will only be reserved for one week (7 days) after the return request. Therefore, the customer has to return the products as quickly as possible and within fourteen (14) days after the order was received. 

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Return fees are at the expense of the customer. 

As soon as the return package is received, the desired product(s) in exchange will be sent free of charge to the customer at a Pickup station in France.

The customers that do not reside in France can also exchange their shoes however, the shipping fee for the exchange will be at their expense. 

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No exchange for Product(s) initially bought on special offer (with or without promo code) or sales will be made, only refunds are possible. Exchange of gifts are also not possible. The Customer will have to send back the Product(s) to MCC and place a new Order.

During clearance sale, articles can only be returned for exchange or credit. 

Heels cannot be exchanged. The customer will have to return the whole pack (if the heels are coming from a pack) or the heels by unit (if they have been purchased separately and place a new order.

A same Product can be exchanged only once. If after having proceeded to the exchange, the new Product doesn’t fit well, the Order would then be refunded, excluding the delivery and return shipping fees, after the receipt of the Order returned by MCC. 

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SHOE EXCHANGE PROCEDURE: 

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For example: 

1) You order a pack with a pair of boots size 38 and 2 pairs of heels. 

2) You wish to exchange the pair of boots for a size 37. 

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RETURN THE PAIR OF SHOES (complete procedure above):

3) Request the return from your customer account: you can select the entire pack for pack offers or the pair of shoes individually for purchases of shoes alone.

4) Specify the product you would like to exchange and the new product you want to replace it with, in the section “merchandise return”: only the pair of shoes can be exchanged.

5) After you receive confirmation from us, return only the product to exchange (in this case: the pair of boots in size 38 without the heels) and follow the steps 7 and 8 of the procedure above. 

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PAIR OF SHOES EXCHANGE: 

6) After we receive and check your returned product, we will return the entire pack or the pair of shoes alone. We will then create a new order with the pair of shoes requested in exchange.

We will also add the heels, in the case of an initial pack order. 

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SHIPMENT OF EXCHANGE PAIR: 

7) Exchanges are free of charge in France to a Pickup Station: you will receive your exchange in your initially chosen Pickup Station. 

If your choice of Pickup Station changes, please notify us by email or when you request the return. If not we will send it to the wrong address. 

If you initially chose a home delivery, we will contact you to propose a few Pickup Stations to choose from, for you to receive your exchange. 

If you reside outside of France, we will send you a link to finalize your order and chose your delivery method (at your expense). 

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FINAL CONFIRMATION OF THE EXCHANGE: 

8) We will confirm your new order and you will be able to track it’s status and it’s delivery like a normal order from your customer account. 

If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop. 

If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to the customer in order to finalize the order of the exchange. 

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HAVE FUN IN CHOUZ ! 

9) You will receive your new pair of boots (in size 37, for example).

10) If the product still doesn’t suit you, the entire pack of boots and heels with therefore need to be returned and your order with then be refunded, with the exception of the shipping fees.