Faq Sections

HOW TO CHOOSE MY CHOUZ?
What is my shoe size? 

My Choupi Chouz fit normally. It is therefore recommended to choose your usual size.

Beware, according to your habit and feet shape, the pumps and babies may seem to fit a little smaller: these are our most tight models because of their structure.

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The sizes available on the website are the French sizes. Please find a table below which will enable you to compare the French sizes with the US, UK and Italian sizes as well as the feet sizes in cm. We recommend you to mainly refer to your European size, if you know it. 

You are still not sure about your size? Thanks to the foot ruler available on this pdf to print at 100% scale, you could have a better idea of your Choup’size!

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Here is an overview of our advice for the shoe sizes but we invite you to read our detailed advice in "How to best choose my...?" according to your shoes envy:

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BOOTS:

Assuming you are usually between two sizes, choose the larger size and add a small sole, if necessary, e.g. if you usually wear a 38.5, order a size 39.

More info in "How to best choose my boots?" or "How to best choose my over-the-knee-boots?"

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PUMPS/BABIES:

Assuming you are usually between two sizes, choose the larger size and add a small sole, if necessary, e.g. if you usually wear a 38.5, order a size 39.

Beware, the goat suede is a leather that relaxes a lot, it is better to be a little tightened to start and you will gain comfort afterwards ;)

More info in "How to best choose my pumps?"

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SANDALS:

Assuming you are usually between two sizes, choose the smaller size if you have a thin and short feet, e.g. if you usually wear a 38.5, order a size 38 (French sizes).

Choose the larger size if you have a large feet, e.g. if you usually wear a 38.5, order a size 39 (French sizes).

More info in "How to best choose my sandals?"

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YOU NEED A MORE SPECIFIC ADVICE ?

We invite you to watch our stories in Instagram highlights (in French, sorry): "POINTURES"

If you still have a doubt, you can write us on social media or by email indicating your usual French shoe size (and your habit in terms of shoes) as well as your foot shape. We will do our best to help you but, obviously, each foot and sensation are different ;)

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Anyway, don’t worry about the size, rather think about the choice of heels ;)


How to best choose my sandals? 

Our sandals are normally sized. We recommend that you select your usual size.

Assuming you are usually between two sizes, choose the smaller size if you have a thin and short feet, e.g. if you usually wear a 38.5, order a size 38 (French sizes).

Choose the larger size if you have a large feet, e.g. if you usually wear a 38.5, order a size 39 (French sizes).

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Isollela, Porticcio, Ajaccio and Cruciata Sandals (one strap): best for all types of feet. How much the foot is held can be changed with the strap around the ankle (we suggest that you don't however, tighten it too much).

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Esterel, Issambres, Antibes and Ramatuelle Sandals (two straps): best for thin / normal feet and to people looking for supportive sandals (due to the double straps around the foot). You can adjust the hold with the strap at the back.

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Esterel and Issambres Mules (two straps):  best for thin / normal feet (due to the double straps around the foot). Be aware that the hold is not guaranteed for thin feet since there is no strap at the back. 

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YOU NEED A MORE SPECIFIC ADVICE ?

We invite you to watch our stories in Instagram highlights (in French, sorry): "POINTURES"

If you still have a doubt, you can write us on social media or by email indicating your usual French shoe size (and your habit in terms of shoes) as well as your foot shape. We will do our best to help you but, obviously, each foot and sensation are different ;)


How to best choose my pumps? 

Our pumps are normally sized, we recommend you to choose your usual size so that your foot is held at the back.

Beware, according to your habit and feet shape, the pumps and babies may seem to fit a little smaller: these are our most tight models because of their structure.

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Pumps are town shoes. They are therefore naturally tighter at the ends. However, since they are made with goat leather, they will loosen with time and use. 

If you are not used to town shoes, like pumps (or always wearing trainers), or for the people who have a large foot, we recommend you to choose the size above yours. You can add a sole if the size is slightly too big, however we do no guarantee that your foot will be held in place. 

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Check our fittings of 3 sizes in our stories highlights of Instagram (sorry, it's mostly in French): "POINTURES"

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Little plus with the babies :  the strap maintains the foot better.

The strap is 29 cm long and is removable. You can easily wear them as pumps since the back strip is discreet. You may also change it for lacing in order to customize even more your Chouz.


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ORDERS
How to create my client account? 

We advise you to create a client account to be able to check your order history as well as track your orders and return your order or exchange your shoes, if needed. You can create a client account as you order. 

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You can also create a client account by clicking on the little person located on the top right of our website or here.

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When you create a client account, we invite you to subscribe to our newsletter as well so that you can be aware of all of our discounts, presents and Chouper news before everyone else. If you are not signed up, you will not receive the special offers sent only to our clients. 


How can I sign up to the newsletter? 

If you don’t have a client account: write your email in the footer of our website.

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While creating a client account here, you will be able to subscribe to our newsletter by checking "Sign up for our offers and news".

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If you already have a client account: sign in, then go on the tab “personal information” and check the that the box “Receive our offers and news” is checked. 

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Warning: If you are not subscribed to our newsletter, you will not be made aware of our offers and will not receive the special discounts reserved for our clients. 

If you do not receive anything even though you are signed up: we suggest that you check your spam mailbox to see if our emails are not hiding there. Then, if you truly can't find them, please contact us so that we can add you directly. 


You want to gift a gift card? 

You would like to gift a MCC gift card ? Go to the gift card product sheet. 

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You can add to your basket one or more gift cards in order to obtain the desired amount. The  amounts that you can add are: 30, 50, 100, 150, 200 and 250 €. 

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After we receive your gift card order, we will generate a voucher in the form of a promo code, equivalent to the total of your order. 

This will be sent to you manually via email a few minutes after your purchase and is usable on the entirety of our e-shop! Check your junk if you have not received it after a few hours. 

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Several choices of printable gift cards that you can personalize will also be sent to you via email. 

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In order to use the gift card/promo code, when purchasing your products, all you have to do is put it in the ”promo code” square that is revealed when you click on “Do you have a promo code?” on the basket page. 

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Our gift card is valid for one year and is non-refundable. 

You can also chose to receive a paper gift card through the mail, in France, for a small price, in a pretty envelope, ready to be filled in and gifted! 


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SHIPPING
When will I receive my order?

During the COVID-19 crisis, the shipping and delivery timing may be slightly extended and different from those indicated below.

If your order is urgent, we invite you to choose the "Express" delivery method and to indicate the deadline in your order (not valid for pre-orders, production in progress).

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PREPARATION OF THE ORDERS:

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As orders are personalized, we need 3 working days maximum following your online purchase to prepare your order (except saturdays, sundays and holidays, expect pre-orders and any opposite notifications). 

If you order a product available for pre-order, you acknowledge that the deadlines are not guaranteed and the delay may be extended. The particular case of pre-orders is explained in other questions..

DELIVERY IN FRANCE:

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Delivery at a pickup station in France:  24-48h counting from the shipment (except in special cases*). 

  • If you place your order between Monday and Wednesday night – you will receive your order between Friday afternoon and Saturday afternoon. 
  • If you place your order between Thursday and Sunday night – you will receive your order between Tuesday afternoon and Wednesday afternoon of the following week.

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Delivery at home in France

When you place your order, expect 2 to 3 working days to receive your order counting from its shipment. 

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Express delivery at home in France

When you place your order, expect 1 working day to receive your order counting from its expedition.

We suggest that you chose a pickup station delivery, because in our experience it ensures less thefts, loses and unexpected occurrences and a better tracking.

DELIVERY IN EUROPE:

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The delivery deadlines in Europe are not guaranteed.

According to the countries of delivery:

Delivery at pickup stations: within 2 to 4 days from the date of shipment.

Delivery at home: within 2 to 4 days with signature, before 7pm, from the date of shipment.

*The preparation time as well as the shipment time can be longer in times of sales, holidays, special discounts, days off and preorders. This also varies on your choice of pickup station and its opening hours. Please be also aware that some pickup stations can be full during inflow period.


What is the shipping cost? 

FREE SHIPPING IN FRANCE FROM €250 & FREE WITHDRAWAL AT THE PARISIAN OFFICE:

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PICKUP STATION

Shipping to a Pickup station within 24h/48h, from the date of shipment (Metropolitan France except Corsica):

Free from €250 (€5 below this amount).

The parcel stays 7 days at the delivery station. If it isn't picked up in time, the parcel will be sent back to us.

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HOME DELIVERY

Home delivery within 48/72hfrom the date of shipment:

Free from €275 (€8 below €70 and 10€ between €70 and €275).

If delivery is not possible, the parcel is placed at the Post Office or at a pickup station.. 

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EXPRESS

Home delivery within 24h before 6pm, from the date of shipment (Metropolitan France except Corsica):

€14 TTC

Delivery in a 2-hour window is announced (several reprogramming options are available).

If delivery is not possible, the parcel is placed at the Post Office or at a pickup station..

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For a delivery in Corsica, please select in the "country" tab: "Corsica (France)" and not "France", supplements being applied by certain carriers. Deadlines may be extended for Corsica.

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WITHDRAWAL OF YOUR MY CHOUPI CHOUZ AT THE PARISIAN OFFICE

You can also withdraw your orders at the My Choupi Chouz office in Paris (75017) to avoid the shipping fees, delays and it's more ecological in public transport ;) by choosing "withdrawal at the office" (from Monday to Friday, from 9:30am to 7pm, by appointment).

A mail will be sent to you when your order is ready with all the information to come pick up your nice products!

Beware, we cannot keep your order more than fourteen (14) days because of a lack of space.

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FREE SHIPPING IN EUROPE FROM €350:

The delivery deadlines in Europe are not guaranteed.

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PICKUP STATION

According to the countries of delivery:

Shipping to a Pickup station within 2 to 4 daysfrom the date of shipment:

Free from €350 for some countries (€14 below)

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HOME DELIVERY

According to the countries of delivery:

Home delivery within 2 to 4 daysfrom the date of shipment:

Free from €400 for some countries (€18 below and €21 for the other countries)

If delivery is not possible, the parcel is placed at the Post Office or at a pickup station..

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SHIPPING IN SWITZERLAND

Delivery in Switzerland via FEDEX at €25.

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SHIPPING OUTSIDE EUROPE UNAVAILABLE FOR NOW

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TAXES AND DUTIES

Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. 

The payment of the possible taxes shall remain the sole responsibility of the Customer.  Customs charges and other taxes must be paid off by the Customer directly with the carrier. 

MCC doesn’t have to verify and to inform every Customer of the possible applicable taxes, it is up to the Customer to inquire with the competent authorities of the country of destination.


What will happen if I order products for pre-order as well as products in stock?

If you order products in stock with products for pre-order, they will be sent together (at the same time as the pre-ordered products). If you want to receive the products in stock before then please place two different orders.


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RETURNS
Is it possible to exchange or get a refund if the size or the model doesn’t suit me? 

Yes, it is possible to exchange (for shoes only) or get a refund for your products. You have 14 days from the moment you receive your order to return the concerned and unworn product.

The product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, without trace of wear (on soles or heels, for instance), with potential labels, cards, notes or presents, accompanied by the return voucher.

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We offer the exchange for free in France, in pickup station within the stocks limits.

Heels cannot be exchanged. You will have to resend the entire pack (if the heels are included in a pack) or the heels alone (if they have been purchased separately) and place another order. 

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No exchange for product(s) initially bought on special offer (with or without promo code) or sales will be made , only refunds are possible. Exchange of gifts are also not possible. You will have to send back the product(s) to us and place a new order. 

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You can also chose to be reimbursed or receive a voucher.

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During clearance sale, articles can only be returned for exchange or credit.

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For more information on the return procedures , please read our answers in the RETURNS section of the FAQ or go to ourDelivery and Returns” page. 


How can I request a return ? 

1) Access you order history from your customer account.

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2) Select the order containing the product you wish to return. 

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3) Select the product(s) you wish to return by ticking the boxes next to its(their) name(s) or the entire pack even if you are only exchanging the pair of shoes. 

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4) Specify the quantity of the product(s) (if more than one of the same product is being returned).

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5) Add an explanation (in the section “Return of the goods”) so that we can understand why the order is being sent back (for example: indicate here if you would like an exchange, possible for shoes only) then, confirm your return request. 


How do I prepare my return package ? 

1) Before sending us your return, we invite you to wait for the confirmation email (sent from Monday to Friday). The status of your return will update to “waiting for package”. 

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2) Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging. 

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For an exchange of shoes from a pack, please only send us the pair of shoes without the heels. 

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Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense and risk.


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CONCEPT
How can a shoe go from a 4.5cm heel to a 9 cm heel? 

The arch of the shoe has been appropriately chosen to be able to vary between 4.5 and 9 cm. The sole is in elastomer, a flexible material that adapts to the different heights with the weight of the body and with the use. 


Do the heels work on all of the shoes? 

Yes, the heels are completely interchangeable between the different shoes. The objective of My Choupi Chouz is to allow you to indefinitely personalize your shoes and never leave your shoes in your closet again for a more responsible consumption. 


How does the mechanism work? 

The mechanism has been developed to be the most convenient, solid and affordable possible. 

You can change heels in 1 click without removing your shoes from your feet. 

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Moreover, all of our products are  tested on several accounts before they are sent  in order to guaranty the best quality possible. 

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To change your heels: 

1) Push the tongue towards the sole.

2) Maintain the tongue pressed and pull the heel backwards. Be careful with your fingers and don't put them in front of the mechanism. 

3) Change the heel for the one you want! 

4) Slide the new heel on the box towards the front. 

5) Check if the tongue is correctly in its lowered position. If not, push it downwards with your finger. 


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PRODUCTION
Do you have a lot of stock per product?

We want to avoid to over-produce and over-stock our products as much as possible, therefore our stocks are very limited. If you are eyeing a product, don’t take too long to order it.

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Also, be attentive to our social media where we post regular stock alerts in order to be completely transparent about the amount of products remaining and if there will be a restocking. 


Will there be a restocking? 

The product you really wanted is out of stock? We are truly sorry, you can send us an email to know if your product will be restocked. When a product is out of stock, our restocking generally takes several months. Therefore, we invite you to orient yourselves towards other models to #havefuninchouz faster! 

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If a pair of heels is out of stock, you can be informed of their return in stock by indicating your email on their product sheet. 

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We also invite you to subscribe to our newsletter in order to be the first ones informed about their potential return. 


How are products developed?

Our products are created with tenderness in Paris and made with passion in Porto.

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We propose basic models of shoes in order to remain timeless. 

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The heels are here to add color and fun to your wardrobe and to allow you to personalize your shoes according to your preferences. 


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PRODUCTS CARE
How can I take care of my My Choupi Chouz?

To take care of your shoes (besides the heels) in smooth leather, suede leather or velvet goat leather, you can waterproof them to protect your shoes from water and prevent them from getting marked. 

Shoes in smooth leather: you can use polish from time to time in order to take care of the leather and make your shoes shine again. 

Shoes in velvet goat leather or suede leather: brushing them is enough to take away potential little marks. 

Heels in synthetic material: a soft brush is enough, be careful not to brush the sparkly or metal heels !  


Can I have the top piece of my heels changed? 

The top pieces of our heels (little black parts under heels) are removable as on all shoes. Therefore you can get them changed by a shoe maker, if needed. 


Can I get my soles fixed at the shoe maker? 

The soles are in elastomere, a durable material which lasts longer than soles made out of leather.

However, if your soles are damaged, you can take them to a shoe maker to have them fixed. Be aware to only change the front part of the sole and not the part at the back, near the heel, around the mechanism. 


AFTER SALES SERVICE
How to proceed if my shoes are too tight ?

Most of our shoes are in leather and so, they will loosen and adapt to your feet with the use.

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Pumps are shoes that are normally meant to be tighter, especially in the front so be assured that your foot will be maintained. However, velvet goat leather is a material that loosens with time, therefore your shoes will become increasingly comfortable.

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Little tip: one of our clients wore them at home with some thick socks to loosen them and now she is very comfortable in them!


How to proceed if I don't succeed in putting on or taking off my heels?

All heels and shoes are tested before they are sent, therefore it is normally possible to put them on with more or less difficulty. 

Heels with glitter: when the glitter will loose some of its surplus during the first uses, they should become easier. 

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It is possible that one shoe can be harder than the other due to a slight difference when they were made by hand. With time, the shoes should get used to the heel and taking off & putting on the heels will become simpler. 

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Here is a tutorial that shows the best way to put on and take off your heels securely.

Furthermore, we invite you to read the user manual received with your pair of shoes and to watch the video (with advice) received when your order was delivered.


How to proceed if I have a problem with a product? 

Normally, you should not have a problem with your order because all the shoes and heels are verified and tested before they are sent to guarantee that they are fully functioning.

However, if a product you have just received is not in accordance, presents a quality defect or is erroneous, we invite you to contact us at hello@mychoupichouz.fr before using the product and within 14 days following the reception.


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