AFTER SALES SERVICE

How to proceed if my shoes are too tight ?

Most of our shoes are in leather and so, they will loosen and adapt to your feet with the use.

.

Pumps are shoes that are normally meant to be tighter, especially in the front so be assured that your foot will be maintained. However, velvet goat leather is a material that loosens with time, therefore your shoes will become increasingly comfortable.

.

Little tip: one of our clients wore them at home with some thick socks to loosen them and now she is very comfortable in them!


How to proceed if I don't succeed in putting on or taking off my heels?

All heels and shoes are tested before they are sent, therefore it is normally possible to put them on with more or less difficulty. 

Heels with glitter: when the glitter will loose some of its surplus during the first uses, they should become easier. 

.

It is possible that one shoe can be harder than the other due to a slight difference when they were made by hand. With time, the shoes should get used to the heel and taking off & putting on the heels will become simpler. 

.

Here is a tutorial that shows the best way to put on and take off your heels securely.

Furthermore, we invite you to read the user manual received with your pair of shoes and to watch the video (with advice) received when your order was delivered.


How to proceed if I have a problem with a product? 

Normally, you should not have a problem with your order because all the shoes and heels are verified and tested before they are sent to guarantee that they are fully functioning.

However, if a product you have just received is not in accordance, presents a quality defect or is erroneous, we invite you to contact us at hello@mychoupichouz.fr before using the product and within 14 days following the reception.


Is there a guaranty for my products?

We cannot offer compensation for damaged products, including neglect (shocks, scratches, tearing, broken mechanism), misuse, normal wear and tear or discoloration. We cannot offer compensation if the product has not been purchased from our online store.

.

We normally neither make repair, nor propose spare parts and that MCC does not guarantee and shall not be liable for any damage caused by an misuse or excessive use, accidents, modifications, wear and tear of materials with time, problems that are reasonably expected due to normal wear and tear, or failure to follow product care instructions.

.

My Choupi Chouz shoes and heels are handcrafted using a combination of modern technology and traditional craft techniques. For this reason, each My Choupi Chouz product is unique and may have small imperfections. They do not in any way affect the performance of the products and they even give them personality.

.

Please also note that the lifespan of a product depends on the person using it, how the person uses the products and uses the mechanism in general, and the conditions of use. Even if the Customer takes great care of his product, he/she will eventually wear the product out.

.