How to proceed if I don't succeed in putting on or taking off my heels?
All heels and shoes are tested before they are sent, therefore it is normally possible to put them on with more or less difficulty.
Heels with glitter: when the glitter will loose some of its surplus during the first uses, they should become easier.
It is possible that one shoe can be harder than the other due to a slight difference when they were made by hand. With time, the shoes should get used to the heel and taking off & putting on the heels will become simpler.
Here is a tutorial that shows the best way to put on and take off your heels securely.
Furthermore, we invite you to read the user manual received with your pair of shoes and to watch the video (with advice) received when your order was delivered.