When will I receive my order?
During the COVID-19 crisis, the shipping and delivery timing may be slightly extended and different from those indicated below.
If your order is urgent, we invite you to choose the "Express" delivery method and to indicate the deadline in your order (not valid for pre-orders, production in progress).
PREPARATION OF THE ORDERS:
As orders are personalized, we need 3 working days maximum following your online purchase to prepare your order (except saturdays, sundays and holidays, expect pre-orders and any opposite notifications).
If you order a product available for pre-order, you acknowledge that the deadlines are not guaranteed and the delay may be extended. The particular case of pre-orders is explained in other questions..
DELIVERY IN FRANCE:
Delivery at a pickup station in France: 24-48h counting from the shipment (except in special cases*).
- If you place your order between Monday and Wednesday night – you will receive your order between Friday afternoon and Saturday afternoon.
- If you place your order between Thursday and Sunday night – you will receive your order between Tuesday afternoon and Wednesday afternoon of the following week.
Delivery at home in France:
When you place your order, expect 2 to 3 working days to receive your order counting from its shipment.
Express delivery at home in France:
When you place your order, expect 1 working day to receive your order counting from its expedition.
We suggest that you chose a pickup station delivery, because in our experience it ensures less thefts, loses and unexpected occurrences and a better tracking.
DELIVERY IN EUROPE:
The delivery deadlines in Europe are not guaranteed.
According to the countries of delivery:
Delivery at pickup stations: within 2 to 4 days from the date of shipment.
Delivery at home: within 2 to 4 days with signature, before 7pm, from the date of shipment.
*The preparation time as well as the shipment time can be longer in times of sales, holidays, special discounts, days off and preorders. This also varies on your choice of pickup station and its opening hours. Please be also aware that some pickup stations can be full during inflow period.