RETURNS

Is it possible to exchange or get a refund if the size or the model doesn’t suit me? 

Yes, it is possible to exchange products (shoes only), within the stocks available, to get a credit or get a refund for your products, for your eshop orders. You have 14 days from the moment you receive your order to return the concerned and unworn product.

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RETURN

The product must be returned with the carrier of your choice, within 14 days after reception, in its original packaging, in its original condition, new, unworn, unwashed, without trace of wear (on soles or heels, for instance), with potential labels, cards, notes or presents, accompanied by the return voucher.

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SHIPPING FOR THE EXCHANGE

We offer the shipping for free in pickup station in France, for the exchange of shoes only (excluding discounted ones), within the stocks limits.

Exchanges can also be made directly at the Parisian showroom, by appointment, within the stocks limits.

For exchanges to ship in other countries, you will be asked to pay the shipping fees (same as the prices in the "SHIPPING" tab of the FAQs, excepted for USA and Canada whose fee is €45).

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PARTICULAR CASES

HEELS

Heels cannot be exchanged alone except if the exchange is made at the Parisian showroom. You will have to resend the heels and place an other order. 

However, it is possible to make a heels exchange with a shoes exchange, within the stocks limits.

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PRE-ORDERS

Exchanges and returns to get credit or refund are, of course, possible for pre-order products, within 14 days after reception.

We always order a little extra stock for possible exchanges. As soon as your receive your pre-order products, we advise you to make your exchange request in order to be sure of having your size.

The exchange delivery is offered in Pick-Up station, in France and for other countries, it's like a normal exchange.

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EXCHANGE WITH DIFFERENT PRODUCTS

If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop. 

If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to you in order to finalize the order of the exchange. 

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DISCOUNTS OR GIFTS

Exchange delivery for product(s) initially bought on special offer (with or without promo code) won't be free. You will be asked to pay extra shipping fees.

For a size exchange and if the size requested in exchange was in stock at the time of the promotion then you will still benefit from the same promotion for the exchange. However, for a change of product or exchange for a restocked size, the promotion will no longer work for the exchange (except ongoing sales).

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Exchange or refund of gifts are not possible. 

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When an Order is placed using a special offer on the purchase of a predetermined number of items or amont in one transaction and the Client then returns an item or several items, this will invalidate the discount or gift if the number of items or amont falls below what is required to qualify for the offer.

The refund will reflect the fact that the offer is no longer applicable.

All gift also must be returned if the offer is no longer applicable or the price of the gift will be decreased from the refund..

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CLEARANCE SALES

During clearance sale, articles can only be returned for exchange or credit.

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PURCHASE AT PHYSICAL POINT OF SALE

For purchases at the showroom or in physical stores: exchanges or credit (voucher) are possible, within 14 days after the purchase.

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DETAILED PROCEDURE

For more information on the return & exchange procedures , please read our answers in the RETURNS section of the FAQ.


How can I request a return ? 

1) Access you order history from your customer account.

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2) Select the order containing the product you wish to return. 

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3) Select the product(s) you wish to return by ticking the boxes next to its(their) name(s).

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4) Specify the quantity of the product(s) (if more than one of the same product is being returned).

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5) Add an explanation (in the section “Return of the goods”) so that we can understand why the order is being sent back (for example: indicate here if you would like an exchange in order for us to reserve the pair) then, confirm your return request. 


How do I prepare my return package ? 

1) Before sending us your return, we invite you to wait for the confirmation email (sent manually, from Monday to Friday). The status of your return will update to “waiting for package”. 

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2) Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging. If you cannot find the return voucher, please insert a piece of paper with the reference of your order and the return as well as your name & first name.

The shipping slip is then to be generated by you with the carrier of your choice (please check next question).

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For an exchange of shoes alone, bought with heels, please only send us the pair of shoes without the heels. 

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Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense and risk.


Where and how can I send my return package ? 

We are still too small to offer the return but promised, as soon as we become enough big, we'll try to set it up!

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The return is at Clients' expenses:

- Either by returning your order directly at our Parisian office at 93 rue des Moines 75017 PARIS, by appointment only, from Monday to Friday. To book an appointment, please click right here.
In case of return for exchange, please specify which pairs you would like to try on. Beware that we have a limited stock there.

- Either with the carrier of your choice indicating the email hello@mychoupichouz.fr so that we can be notified of the return parcel and trace it.

Recipient: MCC - My Choupi Chouz

Address: 54 rue Maurice Gorse, Postal code: 18500, City: MEHUN-SUR-YEVRE, Country: France

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Whichever you chose, we advise you to choose a signed delivery and above all, insure it. 

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Returns and exchanges are at clients risk. In case of loss, non-delivery or damage of the package, we will not be able to exchange or refund you. You will need to file a complaint directly to your carrier.

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Please send us an email at hello@mychoupichouz.fr to help us in the tracking (we sometimes don't receive the automatic emails from the carrier).


Can I return my order at the MCC showroom? 

For a quicker return and exchange process, you can also return your order directly at our Parisian showroom at 93 rue des Moines 75017 PARIS, by appointment only, from Monday to Friday.
In case of return for exchange, please specify which pairs of Chouz you would like to try on. (Click here to book an appointment). 

Beware, our stocks are limited at the showroom and we might not have the pairs asked for exchange.


What is the procedure to exchange my pair of shoes? 

In order to exchange your shoes, you need to request the return first then return the products by following the return procedure explained in the previous questions in the RETURNS section of the FAQ. Please only send us the pair of shoes you want to exchange, without the heels.

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WARNING, the shoes asked for exchange will be reserved only for one week (7 days) after the return demand. So, you must send us back as soon as possible the products to exchange and within the 14 days of delay after the reception of the order.

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EXCHANGE OF THE SHOES

After we receive and check your returned product, we will return the shoes and then create a new order with the pair of shoes requested in exchange. 

Please note that it is also possible to exchange your pair of shoes directly at the office by appointment.

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SHIPMENT OF A PAIR FOR EXCHANGE

Exchanges are free of charge in France at a Pickup Station (for shoes excluding discounted ones): you will receive your exchange in your initially chosen Pickup Station. 

If your choice of Pickup Station changes, please notify us by email or when you request the return. If not, we will send it to the wrong address. 

If you initially chose a home delivery, we will contact you to propose a few Pickup Stations to choose from, for you to receive your exchange. 

If you reside outside of France or if you bought discounted shoes, we will send you a link to finalize your order and chose your delivery method (at your expense: same price as the delivery fee in the "SHIPPING" tab of the FAQs, excepted for USA and Canada whose fee is at €45).

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FINAL CONFIRMATION OF THE EXCHANGE

We will confirm your new order and you will be able to track its status and its delivery like a normal order from your customer account. 

If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop. 

If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to you in order to finalize the order of the exchange. 

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HAVE FUN IN CHOUZ! 

You will receive your new pair of shoes. 

If the product still doesn’t suit you, the product needs to be returned and your order with then be refunded, with the exception of the return and exchange fees. 


When will I be reimbursed? 

As soon as we have accepted your return, you will receive an email with what equates to a credit slip. Then, depending on your choice you will either be reimbursed or you will receive a voucher (promo code) valid on our e-shop for 1 year. 

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The refund is then made within 14 days and will be directly transferred to your bank account or the PayPal account you used for the order.

Please inform us before if your credit card is expired.


How can I request a return if I didn't create a customer account when I placed my order?

If when you placed your order you didn't create a customer account please contact us by mail (hello@mychoupichouz.fr) to attach your order to a customer account.

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NOTE: do not create yourself a customer account, your order will not be attached to your order.


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