Yes, it is possible to exchange (for shoes only), to get a credit or get a refund for your products. You have 14 days from the moment you receive your order to return the concerned and unworn product.
The product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, without trace of wear (on soles or heels, for instance), with potential labels, cards, notes or presents, accompanied by the return voucher.
We offer the exchange for free in France, in pickup station within the stocks limits.
Heels cannot be exchanged. You will have to resend the heels and place another order.
No free exchange for product(s) initially bought on special offer (with or without promo code) or sales will be made. You will have to send back the product(s) to us and place a new order with the voucher you will receive.
Exchange or refund of gifts are not possible.
When an Order is placed using a special offer on the purchase of a predetermined number of items or amont in one transaction and the Client then returns an item or several items, this will invalidate the discount or gift if the number of items or amont falls below what is required to qualify for the offer. The refund will reflect the fact that the offer is no longer applicable. All gift also must be returned if the offer is no longer applicable..
During clearance sale, articles can only be returned for exchange or credit.
For more information on the return procedures , please read our answers in the RETURNS section of the FAQ.
1) Access you order history from your customer account.
2) Select the order containing the product you wish to return.
3) Select the product(s) you wish to return by ticking the boxes next to its(their) name(s) or the entire pack even if you are only exchanging the pair of shoes.
4) Specify the quantity of the product(s) (if more than one of the same product is being returned).
5) Add an explanation (in the section “Return of the goods”) so that we can understand why the order is being sent back (for example: indicate here if you would like an exchange, possible for shoes only) then, confirm your return request.
1) Before sending us your return, we invite you to wait for the confirmation email (sent from Monday to Friday). The status of your return will update to “waiting for package”.
2) Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging.
For an exchange of shoes bought with heels, please only send us the pair of shoes without the heels.
Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense and risk.
We are still too small to offer the return but promised, as soon as we become enough big, we'll try to set it up!
The return is at Clients' expenses:
- Either by returning your order directly at our Parisian office at 93 rue des Moines 75017 PARIS, by appointment only, from Monday to Friday. To book an appoitment, please click right here.
In case of return for exchange, please specify which pairs you would like to try on.
- Either with the carrier of your choice indicating the email firstname.lastname@example.org so that we can be notified of the return parcel and trace it.
Address: 93 rue des Moines, Postal code: 75017, City: PARIS, Country: France
Beware, we are almost not notified from the French Post deliveries (no delivery slip in our mail box). So our email address is really important.
Whichever you chose, we advise you to choose a signed delivery and above all, insure it.
Returns and exchanges are at clients risk. In case of loss, non-delivery or damage of the package, we will not be able to exchange or refund you. You will need to file a complaint directly to your carrier.
If you were not able to indicate our email address, please send us an email at email@example.com
For a quicker return and exchange process, you can also return your order directly at our Parisian showroom at 93 rue des Moines 75017 PARIS, by appointment only, from Monday to Friday.
In case of return for exchange, please specify which pairs of Chouz you would like to try on. (Click here to book an appoitment).
In order to exchange your shoes, you need to request the return first then return the products by following the return procedure explained in the previous questions in the RETURNS section of the FAQ. Please only send us the pair of shoes you want to exchange, without the heels.
WARNING, the shoes asked for exchange will be reserved only for one week (7 days) after the return demand. So, you must send us back as soon as possible the products to exchange and within the 14 days of delay after the reception of the order.
EXCHANGE OF THE SHOES
After we receive and check your returned product, we will return the shoes and then create a new order with the pair of shoes requested in exchange.
Please note that it is also possible to exchange your pair of shoes directly at the office by appointment.
SHIPMENT OF AN EXCHANGE PAIR
Exchanges are free of charge in France at a Pickup Station: you will receive your exchange in your initially chosen Pickup Station.
If your choice of Pickup Station changes, please notify us by email or when you request the return. If not, we will send it to the wrong address.
If you initially chose a home delivery, we will contact you to propose a few Pickup Stations to choose from, for you to receive your exchange.
If you reside outside of France, we will send you a link to finalize your order and chose your delivery method (at your expense).
FINAL CONFIRMATION OF THE EXCHANGE
We will confirm your new order and you will be able to track its status and its delivery like a normal order from your customer account.
If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop.
If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to you in order to finalize the order of the exchange.
HAVE FUN IN CHOUZ !
You will receive your new pair of shoes.
If the product still doesn’t suit you, the product needs to be returned and your order with then be refunded, with the exception of the return fees.
As soon as we have accepted your return, you will receive an email with what equates to a credit slip. Then, depending on your choice you will either be reimbursed or you will receive a voucher (promo code) valid on our e-shop for 1 year.
The refund is then made within 14 days and will be directly transferred to your bank account or the PayPal account you used for the order.
Please inform us before if your credit card is expired.
If when you placed your order you didn't create a customer account please contact us by mail (firstname.lastname@example.org) to attach your order to a customer account.
NOTE: do not create yourself a customer account, your order will not be attached to your order.