What is the procedure to exchange my pair of shoes?
In order to exchange your shoes, you need to request the return first then return the products by following the return procedure explained in the previous questions in the RETURNS section of the FAQ. Please only send us the pair of shoes you want to exchange, without the heels.
WARNING, the shoes asked for exchange will be reserved only for one week (7 days) after the return demand. So, you must send us back as soon as possible the products to exchange and within the 14 days of delay after the reception of the order.
EXCHANGE OF THE SHOES
After we receive and check your returned product, we will return the shoes and then create a new order with the pair of shoes requested in exchange.
Please note that it is also possible to exchange your pair of shoes directly at the office by appointment.
SHIPMENT OF AN EXCHANGE PAIR
Exchanges are free of charge in France at a Pickup Station: you will receive your exchange in your initially chosen Pickup Station.
If your choice of Pickup Station changes, please notify us by email or when you request the return. If not, we will send it to the wrong address.
If you initially chose a home delivery, we will contact you to propose a few Pickup Stations to choose from, for you to receive your exchange.
If you reside outside of France, we will send you a link to finalize your order and chose your delivery method (at your expense: same price as the delivery fee in the "SHIPPING" tab of the FAQs, excepted for USA and Canada whose fee is at €45).
FINAL CONFIRMATION OF THE EXCHANGE
We will confirm your new order and you will be able to track its status and its delivery like a normal order from your customer account.
If the price of the pair of shoes requested as an exchange is less expensive, a credit slip with the difference will be generated as a promo code valid for 1 year on the e-shop.
If the price of the pair of shoes requested as an exchange is more expensive, a payment link with the difference will be sent to you in order to finalize the order of the exchange.
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You will receive your new pair of shoes.
If the product still doesn’t suit you, the product needs to be returned and your order with then be refunded, with the exception of the return and exchange fees.