Is it possible to exchange or get a refund if the size or the model doesn’t suit me? 


Yes, it is possible to exchange (for shoes only), to get a credit or get a refund for your products. You have 14 days from the moment you receive your order to return the concerned and unworn product.

The product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, without trace of wear (on soles or heels, for instance), with potential labels, cards, notes or presents, accompanied by the return voucher.

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We offer the exchange shipping for free in France, in pickup station within the stocks limits.

For exchanges to ship in other countries, you will be asked to pay the shipping fees (same as the prices in the "SHIPPING" tab of the FAQs, excepted for USA and Canada whose fee is €45).

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Heels cannot be exchanged. You will have to resend the heels and place another order. 

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No free exchange for product(s) initially bought on special offer (with or without promo code) or sales will be made. You will have to send back the product(s) to us and place a new order with the voucher you will receive.

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Exchange or refund of gifts are not possible. 

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When an Order is placed using a special offer on the purchase of a predetermined number of items or amont in one transaction and the Client then returns an item or several items, this will invalidate the discount or gift if the number of items or amont falls below what is required to qualify for the offer. The refund will reflect the fact that the offer is no longer applicable. All gift also must be returned if the offer is no longer applicable..

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During clearance sale, articles can only be returned for exchange or credit.

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For more information on the return procedures , please read our answers in the RETURNS section of the FAQ.

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