How do I prepare my return package ?
1) Before sending us your return, we invite you to wait for the confirmation email (sent from Monday to Friday). The status of your return will update to “waiting for package”.
2) Print the return voucher available on your customer account, which will allow us to identify you, and prepare the products in their original packaging.
For an exchange of shoes bought with heels, please only send us the pair of shoes without the heels.
Be aware that if the products have traces of wear or from trying them on (marks, scratches, etc…) we will not be able to accept the return and the products with therefore be sent back to you at your expense and risk.