CONTACT & HELP

A question ? A doubt ? Contact us as indicated below.

But first, take a look at the most frequently asked questions :) Thank you!

How can I help you ?

FAQs

CHOOSE YOUR CHOUZ

What is my shoe size?

The My Choupi Chouz fit normally. It is therefore recommended to take your usual size. 😃

The French sizes are those displayed on the site. You will find the table of correspondence between the sizes FR, US, UK and IT as well as the sizes of the feet in cm in “what is my size?” on each product sheet. 👀

Attention ⚠️, depending on your habits and morphology, the feeling of the footwear may vary from one person to another. We invite you to read the information by type of shoe, in the tabs “how to choose my Xxx?“, on each product sheet.

Not sure of your shoe size? Thanks to the pedimeter available on this pdf and to be printed at 100%, you will be able to have a better idea of your Choup'size! 📏

Is it possible to try on the shoes before ordering them online?

We mainly sell via our e-shop . Almost everything happens here ! 📲

 

It is possible to try and buy the products, at the Parisian showroom/office , by appointment , during the week (within the limit of available stocks) or without an appointment, on certain Saturdays per month. 🛍

 

Address (by appointment): 93 rue des Moines 75017 Paris.

Click here to book your fitting/shopping session now. 📆

Opening Saturdays (without appointment) are announced in newsletters and on social networks.

 

You can also choose Click & Collect at the showroom to avoid shipping costs 👍🏻

 

Do not hesitate to subscribe to our newsletter and follow us on social networks, so as not to miss our various events (pop-ups, markets, fittings, etc.). 💌

 

ORDERS

How do I create my customer account?

We advise you to create a customer account to be able to consult your order history. You can create a customer account when ordering.

You can also create an account by clicking on the little man at the top right of our site.

When creating your customer account, we invite you to subscribe to the newsletter in order to be aware of all our promotions, gifts and Chouper news, in preview. If you are not registered, you will not receive the offers sent especially to our customers.

How do I recover my old customer account following the change of site?

All you have to do is create a new account on our new site, with your email address usually used at MCC, by clicking on the little man. 👆🏻

You will then receive an email to activate your account. The latter can arrive in your unwanted... 💌

You can then find all your old orders 😃

How can I subscribe to the newsletter?

You can subscribe to our newsletter here ! 💌

By creating a customer account, you can also subscribe to our newsletter.

Warning: Be careful, if you are not subscribed to our newsletter, you will not be aware of our offers and other news, specially sent to our customers.

If despite your subscription to the newsletter, you do not receive anything: we advise you to check in your spams if our emails are not hidden there then to contact us if the sending is not really done for you, we will add you directly.

How can I offer a gift card?

Would you like to offer an MCC gift card? Go to the gift card product sheet. 🎁

You can add one or more gift cards to the basket in order to obtain the amount you want. The possible amounts are: €30, 50, 100, 150, 200 and 250.

After receipt of the gift card order, a voucher will be generated, in the form of a promo code, equivalent to the chosen amount.

Check your spam if you haven't received it.

To use the gift card/promo code, when purchasing the products, simply enter the code in the "Promo code" field on the payment page.

Our gift card is valid for one year, online and in the showroom, and is non-refundable.

How can I use my gift card or promo code?

Gift card promo codes are sent by email. Check your spam if you haven't received it.

After selecting your products, you can enter the code in the "Promo Code" field on the payment page.

If your promo code is linked to your customer account, you must first log in to your account to be able to use it.

Can I make a payment in several installments?

Yes, you can now pay in 2 or 3 installments, via Alma or up to 4 installments, via Paypal. ✅

DELIVERIES

When will I receive my order ?

PREPARATION OF COMMANDS :

As orders are personalized, we need a maximum of 3 working days , depending on your online purchase, to prepare your order (excluding Saturdays, Sundays and public holidays, excluding pre-orders and unless special notification). 💪🏻

We ship orders on Tuesday and Thursday mornings for deliveries at pickup stations.

 

DELIVERY TIMES:

All delivery times can be found on the product sheets in the "Delivery & returns" section. 👀

PRE-ORDERS:

By ordering pre-order products, you agree that these will be sent within a longer period. We need some time to produce them.

In addition, the delivery time given on the site is indicative and may be subject to change (advanced or delayed shipment). The particular case of pre-orders is dealt with in other questions. 🛠

 

SPECIAL CASES :

Shipping times and delivery times may be extended during sales, holidays, promotions and pre-orders. It also depends on your choice of relay point and their opening hours. Also be aware that some relay points can be saturated in times of influx. ⚠️

What is the cost of delivery ?

All delivery prices can be found on the product sheets, in the "Delivery & returns" section. 👀

 

🇬🇧 FREE DELIVERY IN FRANCE FROM 250€ TO A RELAY POINT AND FROM 275€ AT HOME 🎁

 

CLICK & COLLECT FREE OR PURCHASE POSSIBLE AT THE MCC SHOWROOM 🛍

It is possible to pick up your orders directly at the My Choupi Chouz showroom in Paris, in the 17th arrondissement, to avoid delivery costs, delays and it's more eco-friendly by public transport;) by choosing "Recover" (by appointment you from Monday to Friday).

The availability of the option is indicated on the product sheets.

An email will be sent to you when your order is ready with all the information to pick up your lovely package!

 

🌍 FREE INTERNATIONAL DELIVERY FROM 350€:

We deliver within the European Union, United Kingdom, Switzerland, DROM, United States, Canada and Australia.

 

TAXES AND CUSTOMS DUTIES

Any Order placed on the site and delivered outside France is likely to be subject to taxes and customs duties which are imposed when the package reaches its destination.

These possible taxes are the sole responsibility of the customer and are his sole responsibility. Customs fees and other taxes must be paid by the customer directly to the carrier.

Since MCC is not required to check and inform each customer of any applicable taxes, it is the customer's responsibility to inquire with the competent authorities of the country of destination.

How is the delivery if I order products in pre-order and products in stock?

Products not in pre-order (in stock) and ordered with pre-order products will be shipped at the same time as the latter. If you wish to receive these products before then we invite you to place a second order separately.

Can I add additional products to my delivery of pre-order products?

If during the waiting period for your pre-order products, you wish to add another product to your pre-order, without additional delivery costs, you can send us an email with the desired product reference and we will do the necessary together.

How can I track my order?

As soon as your order is delivered to the carrier , you will receive an email with a tracking link.

You can also access the tracking of your order at any time via our chat by choosing "Track my order" and indicating your order number and email address.

NB: pre-orders remain in "unprocessed" status until the products are delivered to the carrier (for approximately 1 month).

What if I have a delivery problem?

As soon as your package leaves our premises, it is in the hands of external carriers.

Delivery hazards can happen, so we provide daily delivery monitoring via our delivery platform.

If we detect an anomaly with your order, we will open an investigation in order to know the position of the parcel more precisely and we will contact you if necessary.

If your package is more than 3 days late, we invite you to contact us via chat or at hello@mychoupichouz.fr so that we can help you receive your order as soon as possible.

Do you deliver abroad?
We deliver to the European Union, United Kingdom, Switzerland, USA, Canada, Australia and French overseas territories.

For the moment, we don't deliver farther away but we will open the delivery to other countries as soon as possible. Stay tuned!

Tip: You can have your order delivered to a friend's or family member's home and then ask them to ship it to you.

RETURNS

Is it possible to make an exchange or get a refund if the size or model is not suitable?

It is possible to make an exchange, within the limit of available stocks, to receive a credit note or to be reimbursed, for your orders on the e-shop.

You have 14 days from the date of receipt of your package to make your return request and return the product concerned and unworn to us.

 

RETURN

The Product must be returned to us, within 14 days of receipt, in its original packaging, in its original condition, new, unworn, unwashed, with no trace of wear (on the soles or heels, for example ), with any labels, cards, notices or gifts.

We are still too small to offer the returns: the return is at the customers expense.

Please note, if you have chosen Click & Collect at the showroom, from the time your order is made available, you have 14 days to collect it and make a return (against reimbursement, credit or exchange). After this period and from the collection of your order, we will be able to take back the item(s) for exchange or credit only, within a further period of 14 days maximum.

 

EXCHANGE DELIVERY

We offer exchange delivery of shoes, in France, to a pickup station, within the limit of available stocks.

Exchanges can also be made directly at the Paris showroom, by appointment, within the limits of available stocks.

For exchanges to be sent to other countries, you will be asked for delivery costs (identical to the prices indicated in the "Delivery & exchanges" section on the product sheets).

 

SPECIAL CASES

 

HEELS

Additional exchange delivery charges may apply for the exchange of heels alone.

 

PRE-ORDERS

Exchanges and returns for credit or refund are, of course, possible for pre-order products, within 14 days of receipt.

We always order a little extra stock for possible exchanges. Upon receipt of your pre-order products, we advise you to make your exchange request as soon as possible in order to have a chance of having your size.

 

EXCHANGE FOR DIFFERENT PRODUCTS

If the price of the pair of shoes requested in exchange is lower, a credit for the difference will then be generated in the form of a gift card valid for 1 year on the e-shop.

If the price of the pair of shoes requested in exchange is higher, a link to pay the difference will then be sent to you in order to finalize the exchange order.

 

GIFTS

No gift will be exchanged or refunded.

When an order has been placed following an offer linked to the simultaneous purchase of a predetermined number of items or amount, the return of one or more items by the customer has the effect of ending the reduction or gift, when the number of articles or amount necessary for the application of this offer is no longer reached.

The refund made to the customer will take into account the fact that the offer is no longer applicable and the difference will be charged to the amount refunded.

Any gift must also be returned to us if the offer is no longer applicable or the amount of the gift will be deducted from the amount to be refunded.

 

PURCHASE AT A PHYSICAL POINT OF SALE

For purchases at the showroom or in physical: exchanges or credit are possible, within 14 days of purchase.

 

DETAILED PROCEDURE

For more information on the return and exchange procedure, we invite you to read our answers in the RETURNS section of the FAQ.

How do I request a return?

Make your request via our return portal: HERE !

 

You can choose between:

- an exchange for another size,

- an exchange for another product,

- a refund on the initial means of payment,

- a refund in the form of a credit note, valid for 1 year.

 

You can then choose between:

- a return to the Parisian showroom by appointment (free),

- a return with the carrier of your choice, to our warehouse (return slip not provided, delivery to a pickup station not accepted),

- a return with a return slip provided (return costs to be paid after validation, in the event of an exchange or deducted in the event of a refund).

 

After making your request, check your spam in the following days : our emails are unfortunately often there...

How do I prepare my return package?

1) Before proceeding with the return, we invite you to wait for our confirmation email which may have slipped into your spam folder (sent manually, Monday to Friday). Be careful not to exceed the maximum period of 14 days.

2) Prepare the products in their original packaging. Please insert a paper with the reference of your order as well as your name & first name.

 

In France?

a) Use the packing slip that will be sent to you.

b) If you have chosen to send by the carrier of your choice, you must generate a waybill yourself.

c) Make an appointment at the showroom HERE for a return to the showroom.

 

Out of France?

A slip is to be generated by you with the carrier of your choice (see next question).

 

For an exchange of single shoes, purchased with heels, please send us only the pair of shoes without heels.

 

Please note, if the products show signs of wear or fittings (marks, scratches, etc.), we will not be able to accept the return and the products will then be returned to you at your expense and at your risk.

Where and how do I ship my return package?

- Have you opted for the facilitated return? Use the packing slip that was sent to you , after payment of the costs, if requested, for returns in France.

 

- Do you want to send the package by the carrier of your choice? Choose the carrier (delivery to a pickup station not accepted) and generate the slip yourself , indicating the email hello@mychoupichouz.fr in order to allow us to be notified of the dispatch of your package and to follow it or send email us the tracking number .

Recipient: MCC - My Choupi Chouz

Address: 54 rue Maurice Gorse 18500 MEHUN-SUR-YEVRE, FRANCE

We advise you to choose delivery against signature and above all to insure it .

 

- You have chosen a return to the showroom (free)? Return your items to 93 rue des Moines 75017 PARIS, by appointment only, Monday to Friday . To make an appointment, just click here .
For any return against exchange, please specify the pairs you wish to try. Please note that we have a limited stock on site.

In the event of loss, non-delivery or deterioration of the returned package, we will not be able to exchange or refund your order. You will have to file a claim directly with the carrier.

 

Can I return my order to the MCC showroom?

Yes, but before that, make your return request online HERE .

After making your return request and receiving our validation, you can return the products to us directly at the showroom at 93 rue des Moines 75017 PARIS, by appointment only, Monday to Friday, within 14 days of receipt of your order, specifying which pairs you would like to try on when requesting a return. 'trades. (Click here to make an appointment.)

Beware, our stocks are limited to the showroom and it is possible that we do not have the requested pairs, in exchange.

When will the reimbursement take place?

Depending on your choice, you will receive either a refund on your initial means of payment, or a refund in the form of a credit note (gift card) valid on the e-shop and in the showroom, for 1 year.

Your refund will be made within 14 days of receipt of your items and automatically to the account associated with the credit card used during payment or to the Paypal account used for payment.

Please let us know in advance if your credit card is about to expire.

CONCEPT

How can a shoe go from a 4.5 heel to a 9 cm heel?

The arch has been chosen appropriately to be able to vary between 4.5 and 9 cm. The sole is made of elastomer, a flexible material that adapts to different heights with body weight and use.

Do all heels work on all shoes?

Yes, the heels are completely interchangeable between different shoe models. The objective of My Choupi Chouz is to allow you infinite customization and to never leave your shoes in the closet again, for a more responsible consumption.

How does the mechanism work?

The mechanism has been developed to be as practical, solid and affordable as possible.

You can change heels in 1 click without removing the shoe from your foot.

In addition, all our products are tested several times before sending to guarantee you the best possible quality.

To change your heels:

1) Press the tab towards the sole.

2) While keeping the tongue pressed, pull the heel back. Attention, be careful not to put your fingers in front of the mechanism.

3) Remove your heel and choose the one you want to put in its place!

4) Slide the heel around the casing and push it forward as far as possible.

5) Check that the tongue is lowered as far as possible towards the ground. If not, lower it manually using your finger.

How do I use my Chouz properly?

1) Do not use without heels.

2) Do not pull on the heel if the tongue is not kept pressed towards the sole.

3) Do not wear the shoe if the heel is not blocked (if the tongue is not lowered).

4) Do not force the mechanism using tools.

5) Do not leave your fingers in front of the heel when removing it, it could hurt your little hand.

6) Check that your heel is still well locked after strenuous activity.

Failure to follow the instructions may result in personal injury and damage to the mechanism.

PRODUCTION

Do you have a lot of stock per product?

We want to avoid over-production and over-stocking as much as possible, so our stocks are very limited. If a product catches your eye, don't wait too long to order it.

Remember to follow us on social networks, we regularly issue stock alerts to keep you informed of upcoming stockouts & restockings. 100% transparency at My Choupi Chouz is important to us and makes your purchases easier!

When will the next restocking take place?

Your favorite is out of stock? We are sorry, you can register on the product sheets to be alerted, during the possible restocking.

When a product is out of stock, its return to stock generally takes several months (if we choose to renew it). We therefore invite you to turn to other models for #havingfuninchouz as soon as possible!

We also invite you to subscribe to our newsletter, in order to be in the first informed of their possible return.

How are the products developed?

Our products are created with tenderness in Paris and made with passion in Porto.

We offer basic and essential shoe models so that they can remain timeless models.

Heels are there to add color and fun to your wardrobe and allow you to customize your shoes however you want.

I have a special desire!

We are committed to developing our products in collaboration with you: we try to best meet your requests, so all your ideas are welcome. Send us an email at hello@mychoupichouz.fr to tell us more.

However, we cannot produce on demand. Your desires can be marketed if we receive a lot of similar requests :)

MAINTENANCE

How do I care for my My Choupi Chouz?

To maintain your shoes (excluding heels) in smooth leather or suede leather (cow suede or goat suede), you can waterproof them to protect them from water and stains.

Smooth leather shoes: you can wax them from time to time in order to nourish them, revive their color and restore their shine.

Suede leather shoes: a brush is enough to remove potential small stains.

Suede heels: a brush or a little soapy water is enough to remove any stains.

Glitter heels: you can use a toothbrush with water to clean them, if you have walked in mud, for example.

Heels in smooth/fragile material : you can use a soft sponge with a little water to clean them.

Can I change the toe of my heels?

The tops of our heels (small black parts under the heels) are removable as on any shoe. You can therefore have them changed at a shoemaker, if necessary.

Can I have my soles repaired at the shoemaker?

The soles are made of elastomer, a more durable material than soles made of leather.

However, if your soles are damaged, you can have them resoled at a shoemaker, taking care to only touch the front part of the sole and not the one at the back, at the heel, around the mechanism.

after-sales service

What if my shoes are too tight?

Most of our shoes, being leather, will relax and mold to your foot during use.

The pumps are rather tight shoes especially at the front because it is necessary to ensure the maintenance of your foot.

Little tips:

- The shoemakers have special machines to widen the shoes, if necessary.

- You can also wear thick socks in your shoes at home, to relax them.

What should I do if I can't put on/take off my heels?

All heels and shoes are tested before dispatch and it is therefore normally possible to slide them with more or less ease.

Sequin heels: when the sequins have lost a little of their surplus during the first uses and the heels have become accustomed to your pair of shoes, it should be easier.

One shoe may also be more difficult than the other, due to a slight difference in the assembly by hand. Over time, the shoe will "fit" and taking off & putting on the heel will also become easier.

Here's a tutorial that shows the best way to safely put on and take off your heels.

In addition, we invite you to carefully read the instructions for use received with your pair of shoes and to watch the advice video received when your order has been delivered.

What should I do if I have a problem with a product?

You should have no problem with your order as all shoes and heels are checked and tested before dispatch to ensure they work properly.

However, if the product you have just received is not compliant, has a quality defect or is incorrect, we invite you to contact us at hello@mychoupichouz.fr before using the product and within 14 days of receipt. 

Is there a warranty on my products?

Our products, being products of everyday life whose wear and tear depends on the customers, have no guarantee in addition to the legal guarantee. Nevertheless, we can offer you a repair service (change the mechanisms of the shoes), if necessary.

We cannot offer compensation for products damaged, in particular by negligence (impacts, scratches, tearing, broken mechanism), misuse, normal wear and tear or discoloration. Also, we cannot offer compensation if the product was not purchased from our online store.

MCC does not consider itself responsible for damage caused by misuse or abuse, accidents, alterations, wear of materials over time, problems that are reasonably expected due to normal wear and tear or failure to follow product care instructions.

My Choupi Chouz shoes and heels are handcrafted using a combination of modern technology and traditional craft techniques. For this reason, each My Choupi Chouz product is unique and may have small imperfections. These do not affect the performance of the products in any way and they even give them personality.

Please also note that the life of a product depends on the person using it, how the person wears the products and uses the mechanism in general, and the conditions of use. Even if the Customer takes great care of his product, it will eventually wear out...

YOU HAVE NOT STILL FOUND AN ANSWER TO YOUR QUESTION?

You can contact us :

- via chat

- by email to hello@mychoupichouz.fr

Our Customer Service Chouper will respond to your messages, on weekdays, within 2 working days.

The deadline may be extended during certain periods, we apologize for this in advance.

Pssst: In order to guarantee you a quick response, we invite you not to double your message and multiply the contact channels.

Check your spam if you don't get an answer from us, our emails slip in there very often...